Emotional Intelligence in Professional Life

Emotional IntelligenceDo you think your professional life as a whole can always be perfect? Maybe you have a team member you don’t get along with? Or maybe you have a boss that doesn’t appreciate you?

In the real world work & business is not always fun & satisfying. Research indicates that one can improve the business landscape by getting better at one thing: Emotional Intelligence.

Now, what exactly is Emotional Intelligence (EI)?

Emotional Intelligence can be defined as the ability of an individual to effectively perceive, control, and evaluate emotions in his own self as well as in others.

Emotional Intelligence (EI) is the area of cognitive ability that facilitates interpersonal behaviour and is about directing emotions in optimal ways that help to communicate effectively with others using verbal and non-verbal cues. An emotionally intelligent individual is able to overcome difficult situations in life in a calm and controlled manner and has the ability to understand and empathize with others. In a given situation he is better able to understand how to defuse a conflict in rational ways to mend relationships, which subsequently helps build deeper levels of trust and bonding with others.

The value of having Emotional Intelligence extends beyond the ‘self’ and positively impacts the relationships one has with others. They continue to experience difficult emotions throughout the day however, because they are emotionally intelligent, they do not fall victim to the temptations and instead embrace these emotions and express them in ways that serve greater good for themselves as well as the greater good for others. Therefore, emotionally intelligent individuals respond rationally, objectively in a way that helps to build deeper and more lasting relationships with the people they interact with.

Role of Emotional Intelligence on Job Satisfaction

Emotional Intelligence and Job Satisfaction are two concepts of high interest in the modern work environment and they serve as a competitive edge in personal and organizational life.

Research has shown that people with high levels of Emotional Intelligence have greater career success, job performance, foster stronger personal relations, have more effective leadership skills, and are healthier than those with low EI. Organizations should start taking interest in how they can further develop their employees and recruiting those who have high EI quotient.

Emotional Intelligence can be the key to workplace success for various reasons which include:

  1. Emotional Intelligence can lead to taking better business decisions
  2. Emotional Intelligence employees are more likely to keep their cool under pressure and perform more efficiently
  3. Those with high Emotional Intelligence have more self-control and are better at resolving conflicts and managing challenging situations
  4. Emotionally intelligent leaders tend to have greater empathy and better when working in teams
  5. Emotionally intelligent people are able to learn from relationships and influence people positively
  6. Emotionally intelligent employees are mentally more tough and resilient when facing difficult problems and can adapt better to changing conditions and circumstances
  7. Employees with high Emotional Intelligence is more likely to listen, reflect, and respond to constructive criticism

How to Become More Emotionally Intelligent?

Emotional Intelligence is widely recognized as a valuable skill for employees to possess in an organization. While emotional skills may come naturally to some people, there are attempts that one can make to improve their ability to understand and reason with emotions. This can be particularly helpful in the workplace where business decisions often rely on interpersonal understanding, teamwork, and communication.

Become More Self-Aware

Self-awareness involves being aware of different aspects of an individual’s own emotions and feelings. In order to recognize emotions and understand what is causing these feelings one needs to first be self-aware.

Ways to improve self-awareness:

  1. Pay attention to how you are feeling at any given moment during the day
  2. Take account of your emotional strengths and weaknesses
  3. Keep in mind that emotions tend to be fleeting and can change quickly so making rash decisions based on intense emotions can be detrimental to your long-term goals and success

Practice Self-Management

Self-Management has been identified as a critical part of the Emotional Intelligence. It is important to be aware and manage their emotions. People who possess good self-management skills are able to adapt well to changing situations and are able to express their emotions more constructively rather than just reacting impulsively in the moment.

Ways to improve your self-management skills in the workplace:

  1. Find ways to help you deal with workplace stress
  2. Be calm when things get stressful at work
  3. Take time to think and analyze before taking decisions

Improve Your Social Skills

Social skills are also highly valued in the workplace because they lead to better communication and overall organizational culture. Employees with good social skills are able to build rapport with colleagues and communicate their ideas effectively. People with good social skills are not only great team players but they are also able to take on leadership roles when required.

Ways to work on your own social skills in the workplace:

  1. Listen to what others have to say by showing attention, asking questions and providing feedback
  2. Nurture your persuasion skills try to be more capable of managing conflict

Become More Empathetic

Emotionally intelligent people are good at understanding how they feel. Empathy is more than just recognizing how others are feeling and also involves how you respond to these emotions.

Ways to work on empathy in the workplace:

  1. Try to see things from the point of view of the other person
  2. Analyze and pay attention to how you respond to others

Work On Your Motivation

Intrinsic motivation is another key component of emotional intelligence People who have higher Emotional Intelligence tend to be more internally motivated to achieve goals for their own sake rather than seeking external rewards. Such people tend to do things because they find them fulfilling and they are passionate about what they do.

Ways to work on motivation:

  1. Focus on what you like about your job
  2. Try to maintain a positive attitude and try to think more positively about your work

Research indicates that Emotional Intelligence affects job satisfaction of employees. Individuals with high levels of emotional intelligence have greater career success and foster stronger personal relations. Awareness of interpersonal emotions can help the regulation of negative feelings & emotions and thus the individual will have a better performance in their job which will in turn set the foundations for job satisfaction. Thus, one should work on improving their Emotional Intelligence as individuals having high EI tend to be more satisfied in their professional life which in turn leads to overall life satisfaction.

Oindrila Roy
Knowledge Cell, Globsyn Business School


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